Refund policy
1. Eligibility for Returns
- Returns are only accepted for defective, damaged, or incorrect items.
- All return requests must be initiated within 7 days of receiving the product.
- Products must be returned in their original packaging with all tags, manuals, and accessories.
- Used, altered, or damaged products by the customer are not eligible for returns or refunds.
2. Non-Returnable Items
The following items are non-returnable under any circumstances:
- Perishable goods (food, cosmetics with expiry dates)
- Personalized/customized items
- Clearance or heavily discounted items
3. Return Process
- Contact our support team at hello@velorasip.com within 7 days of delivery with your order number and reason for return.
- Our team will verify your request and, if approved, provide a return authorization and shipping instructions.
- The customer is responsible for return shipping costs, unless the product is defective or the wrong item was sent.
4. Refunds
- Refunds will be processed only after the returned product is inspected and approved.
- Approved refunds will be issued to the original payment method within 7–10 business days.
- Shipping charges, if any, are non-refundable, except in cases of defective or wrong items.
5. Exchanges
- Exchanges are only possible for defective or wrong items.
- Request for exchange must be made within 7 days of receiving the product.
- The customer may need to cover the shipping cost for the exchanged item unless the error is on our part.
6. Damaged or Defective Items
- If you receive a damaged or defective product, contact us immediately with photo/video evidence.
- We will arrange replacement or full refund at no extra cost.
7. Right to Reject Return
- We reserve the right to reject any return if the product does not meet the eligibility criteria mentioned above.