Refund policy

1. Eligibility for Returns

  • Returns are only accepted for defective, damaged, or incorrect items.
  • All return requests must be initiated within 7 days of receiving the product.
  • Products must be returned in their original packaging with all tags, manuals, and accessories.
  • Used, altered, or damaged products by the customer are not eligible for returns or refunds.

  • Minor Cosmetic Marks: Minor scratches, scuffs, or other cosmetic imperfections that may occur during packaging, handling, or shipping and do not affect the product’s functionality, performance, or intended use are not considered defects and are not eligible for return or replacement. In such cases, we may, at our sole discretion, offer a partial refund or store credit as a goodwill gesture.

2. Change of Mind Policy 

      We do not accept returns, refunds, or exchanges for change-of-mind purchases. Please review all product details carefully before placing your order. Returns and refunds are only available for items that arrive damaged, defective, incorrect, or otherwise eligible under our return policy.

3. Non-Returnable Items

The following items are non-returnable under any circumstances:

  • Perishable goods (food, cosmetics with expiry dates)
  • Personalized/customized items
  • Clearance or heavily discounted items

4. Return Process

  1. Contact our support team at hello@velorasip.com within 7 days of delivery with your order number and reason for return.
  2. Our team will verify your request and, if approved, provide a return authorization and shipping instructions.
  3. The customer is responsible for return shipping costs, unless the product is defective or the wrong item was sent.

5. Refunds

  • Refunds will be processed only after the returned product is inspected and approved.
  • Approved refunds will be issued to the original payment method within 7–10 business days.
  • Shipping charges, if any, are non-refundable, except in cases of defective or wrong items.

6. Exchanges

  • Exchanges are only possible for defective or wrong items.
  • Request for exchange must be made within 7 days of receiving the product.
  • The customer may need to cover the shipping cost for the exchanged item unless the error is on our part.

7. Damaged or Defective Items

  • If you receive a damaged or defective product, contact us immediately with photo/video evidence.
  • We will arrange replacement or full refund at no extra cost.

8. Right to Reject Return

  • We reserve the right to reject any return if the product does not meet the eligibility criteria mentioned above.